Welcome Cash Doll! First time customers get 10% their first order using code: LUVCASH 🩷
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FAQ’S & SHIPPING

PROCESSING TIME :

PROCESSING TIME WILL TAKE 3-6 DAYS AND DOES NOT COUNT IF ORDER WAS PLACES ON A SATURDAY OR SUNDAY OR AN HOLIDAY &  WILL BEGIN ON NEXT BUSINESS DAY. IF YOU ORDER AN CUSTOM ITEM PLEASE NOTICE THAT AFTER PROCESSING TIME DEPENDING ON THE ITEM IT CAN TAKE AN ADDITIONAL 2-10 BUSINESS DAYS TO COMPLETE BEFORE IT IS SHIPPED.

 

SHIPPING POLICY:

Shipping can take up to 14 days being that i am only one person & all orders made within the same time frame are shipped together, & also depends on the time it takes for custom items to be made as well . Packages then take 1-5 days to deliver through USPS First Class Mail for United States destinations. Please exercise extra patience while the package is in transit. Orders placed on weekends do not begin processing until the next upcoming business day. Production For Custom items Production (the time we need to make your custom order) takes up to 7-21 business days. ************** Cashawn Ave is NOT responsible for damages and/or delays that may occur while packages are transported between various facilities. We also do NOT take responsibility for packages that are lost, stolen, or delivered to the wrong address by mail carriers. Lastly, we are NOT responsible for covering the costs of goods damaged AFTER the customer has received their product(s). Should your order be returned to us as undeliverable, you will be charged a reshipment fee of $6.99 as we are not responsible for packages marked as undeliverable by the postal service. ALSO PLEASE MAKE SURE YOUR ADDRESS IS CORRECT AND DELIVERABLE. you will have to pay the reship fee to have it delivered again. IF YOUR PACKAGE GETS SENT BACK twice there WILL BE NO REFUND.


EXCHANGE POLICY: 

all exchanges will be equal or lesser value of the item. the item can be exchanged for the same item in a different color, a different item or similar item due to availability & demand. you have with in 72 hours after ypu recieve the item to initiate the exchange with us. item must be unworn or undamaged/untarnished in order to be exchange please contact us for the exchange. the following items are not qualified for exchange: custom name necklaces, custom photo bezels, custom name bangles, custom name rings, 2 iced pendants, custom name keychains, freestyle me pls & BYOB.

REFUND POLICY: 

We have a no refund policy on all items! we also have a 24hr cancellation period. after that period we will proceed with the order and ship the order to you. you may not recieve an refund unless determined by us (varies by case). the reason we do not do refunds because some items may be harder to resell especially if they are custom which becomes a loss since it is unsellable. If there is something wrong with your item or you did not recive the correct items upon arrivial please contact me up to 4 days after your package is delivered for an exchange or potential replacement item. Exchanges will be based on case basis.

HOW DO I ORDER? 

When placing an order on our website or social media there will be a link that you can click that will send you to our order form or you can order from our Big Cartel Store.

DO ACCEPT SPECIAL REQUESTS?

Yes! We absoultly accept speical request please Email us with an images, inspiration or ideas that you have regarding your order. We will do our best to fufilll those requests if possible. [email protected] or [email protected]

WHAT PAYMENTS ARE ACCEPTED?

PAYMENT METHODS THAT ARE ACCEPTED ARE:

- Apple pay

- Cash App

- Paypal

- Square(only availble for pickup/drop off orders) ****

- Zelle

- Cash. If paying with cash please have exact amount, I DO NOT CARRY CHANGE.

PLEASE NOTE THAT SOME PRODUCTS REQUIRE & DEPOSITS MUST BE SENT THRU CASH APP TO $CASHAWNAVE. When sending your payment for your order using any platform  PLEASE WRITE ON THE NOTE YOUR FIRST AND LAST NAME AND ORDER #

DO YOU OFFER PICK UP AND DELIVERY? 

yes! you must reside within 25 miles of 77477 and the pickup and delivery fee is included in your total amount due! 

USING GIFT VOUCHERS: 

Do You Have Gift Cards?
Yes, gift cards also called gift vouchers are available in predetermined amounts. You may order a gift card online, in person. please be mindful they can be used alone & not combined with any other discount code offers 

you may use gift vouchers, the codes are only valid for one use ONLY. also cannot be combined with any other discount codes. 


GIFT PACKAGING: 

If you wish, you can add a personal message to your order during checkout. The message will be placed on a complimentary enclosed card

OUR REPAIR SERVICES: 

If one of your favorite jewelry pieces becomes damaged or needs extra attention, please bring it to us for an evaluation. we can resize all items, re-attach charms, restring beaded bracelets, repair apple watch bands that come a loose or are too big or small, we can fix clasps, chains, add & remove links and extenders on chains and attach charms to bracelets & necklaces. 

Can I Have My jewelry Altered or resized? 

We offer minor alterations on most of our items, sizing at a reasonable fee. 

PLEASE NOTE: 
Hey cash dolls! Thanks for visiting our page & shopping with us! if you pay through Apple pay or Cashapp. please add your items to your cart and applicable discount codes & take a screenshot or photo. Email or send us a dm us with your items. Dm us to get the fastest response!! Once you're ready to pay , we will provide you with our cashapp. Please make sure that when you're sending a payment through cashapp you leave a note saying what your purchase is for.